Emotional Intelligence in a Modern World


Most experts believe that, to be successful at work and in life, a person needs a high level of intelligence (IQ). But a person also needs a high level of emotional intelligence (EQ), meaning being able to control and monitor your emotions effectively to get the results that you want. This training program gives participants a good understanding of what emotional intelligence at work is all about.


  • To understand the core concepts of emotional intelligence and what they mean

  • To define emotional intelligence and understand how it applies to success in the workplace

  • To learn about and apply the four elements of emotional intelligence

  • To gain new tools and techniques in order to build more emotional intelligence

  • To improve communication with other people in the workplace by being more emotionally intelligent

Training Program outline:

What is emotional intelligence?

In this first part of this training, we start out by defining what emotional intelligence truly means and the impact it can have at work when someone is truly aware of, and good at maintaining, their level of emotional intelligence.

The four elements

In this section of the program, we cover the four elements of emotional intelligence and explain what each of them is and how they impact people at work. The four elements are self-awareness, self-management, social awareness and relationship management.

Why is emotional intelligence important?

In this part of the training program, we have a thought-provoking exercise: We ask groups to talk about why emotional intelligence would be important both for being successful at work and at home. We then have a discussion about how to build and develop additional emotional intelligence.

Emotional awareness

In this part of the program, we talk about how to create an awareness in order to develop additional emotional intelligence, and present five different thought-provoking questions that result in people being able to better analyze and be more aware of their emotional states.

Nonverbal communication

In this module, we talk in depth about nonverbal communication as it relates to emotional intelligence, and how they are interlinked with each other. We also discuss specific tips for improvement as they relate to nonverbal communication and body language, including focus, eye contact and paying attention to nonverbal cues.

Using humor and emotional intelligence

In this section we talk about five techniques for increasing emotional intelligence by adding humor to your work life. We also relate and then discuss stories from people who found that applying humor to everyday life had a positive impact on their level of emotional intelligence.

Positive attitude

In the last segment of the program, we talk about how positive attitude improves both your workday and your emotional intelligence, and why resolving conflicts positively is also an important element of emotional intelligence. A positive attitude can keep you in an upbeat and productive state of mind as you go through your workday.

Action Plans

We wrap up the training session by asking each person to create a comprehensive action plan as to how they are going to apply what they have learned.


  • Option #1: One half day program

  • Option #2: (1) webinar

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