Transactional analysis: The secret to better communication

Overview

Back in the mid-to-late 60s, there was a popular topic relating to communication called “transactional analysis,” made famous by several books like Games People Play and I’m Okay You’re Okay. For some reason, transactional analysis seems to have disappeared in modern times. In this powerful interactive and thought-provoking program, participants will learn about a great secret for better communication: Understanding transactional analysis.

Objectives

  • To understand and apply the principles of transactional analysis

  • To learn about and understand the idea of ego states

  • To learn how to identify what ego state someone is communicating from at any given time and adapt your communication

  • To understand how to make any transaction more effective

  • To understand how to connect with anyone better and improve communication

Program Outline:

The science of communication

In the introduction to this section of our training program, we give an overview of transactional analysis and show how it can help us to improve communication skills dramatically. Simply put, transactional analysis is just a way to analyze transactions or communications with another person and to improve our skills to make that communication more effective.

State of mind

In this segment of the training, we talk about communication and how, although we don’t realize it, when people communicate, they’re communicating from one particular ego state. We then talk about how to identify each specific ego state and how to adapt our communication accordingly. In an interactive exercise, we ask people to break into groups and to look at statements and identify where someone is communicating from ( their ego state) at that time.

Give me a two

In this module of the program, we talk about the two different types of transactions. There are complementary transactions and crossed transactions, and we’ll go into the differences between them. We then ask people in small groups to diagram a transaction using the P A C formula. Often when people complete this exercise, they understand they have made mistakes in the past in terms of their communication.

Recipe for success

In our final module, we ask the group to analyze a script of a scene between two people; one being a successful communication, and the other being an unsuccessful one. We pinpoint and discuss where the communication started to go off of the rails.

Action Plans

We wrap up the training session by asking each person to create a comprehensive action plan as to how they are going to apply what they have learned.

Formats:

  • Option #1: One half day program

  • Option #2: (1) webinar

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